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MARINE CARGOES CLAIMS PROCEDURE |
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When cargoes are
found damaged at the time you or your transport agents take
delivery at the port area or airline terminal, immediately
notify SHA Transport Express Co., Ltd. telephone (023)
987 892 / 992 189 / 884 916 or e-mail to
sha@online.com.kh or its oversea releasing agent to
arrange for survey prior to collection.
You should also
adhere to the following procedures to ensure proper handling of
claims against the responsible shipping companies. |
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| 1. |
You must inspect all
incoming shipments upon receipt from the delivering
carrier and make the necessary notation as to the
condition of the goods on delivering carriers Freight
Bill and/or Bill of lading. |
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a) |
Notation on Freight Bills must include at the
following: |
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i) the number of cases short or damage
ii) kind of damage (wet, crushed, torn, breakage, etc)
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b) |
If a house to house container is involved, the following must also be noted on the freight Bill: |
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i) Container number
ii) Seal number
iii) Kind of damage to container such as popped rivets, dents, holes corrosion, bad door seals, etc. If trailer or container cannot be unloaded and driver is unable to wait for discharge make the following notations on the Freight Bill:
"received subject to warehouse examination". |
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| 2. |
Call Shipping Company, Air Carriers and/or Delivery
Carriers and advise them of the damage and invite
them to inspect. |
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3. |
Send letter of intent to file claim immediately to the Shipping Company, Air Carriers and Delivery Carriers filling in each blank shown on the attached letter, this letter must be mailed within 24 hours of delivery. |
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4. |
Send the following documents to us claim consideration and processing. |
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a) |
Original Bills of Lading or Airway Bill (ocean, air, inland as supply shipment). |
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b) |
Signed shipper's invoice. |
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Original/duplicate insurance policy/certificate. |
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Original survey report and survey fee bill. |
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Carrier's joint survey report. |
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Port Authority's endorsement form or gate pass. |
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Carrier's tally sheer (where short-delivery is
involved). |
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Copy of claim letter of Carrier's Agents and Port Authority and their original replies. |
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i) |
Claim Bill (in triplicate) made out to us. |
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